Return & Refund Policy

Thank you for shopping with Ayusveda, operated by Ayusveda Pty Ltd, trading as Sunshine Ayurveda. We want every customer to feel confident when purchasing our Ayurvedic and wellness products.

1. Change of Mind Returns

If you change your mind, please contact us within 7 days of receiving your order. To be eligible for a return, the item must be unused, unopened, in its original packaging, and in a resalable condition.

Due to hygiene and safety reasons, we cannot accept returns for opened or used products, including herbal products, oils, personal care items, supplements, or consumable wellness products.

2. Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order number and clear photos of the product and packaging. We will review the issue and offer a suitable solution, which may include a replacement, store credit, or refund.

3. Refunds

Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed back to your original payment method.

Please allow a few business days for the refund to appear, depending on your bank or payment provider.

4. Return Shipping

For change of mind returns, the customer is responsible for return shipping costs. We recommend using a trackable postage service, as we cannot take responsibility for items lost in transit.

If the item is confirmed to be faulty, damaged, or incorrect, we will provide a fair remedy in accordance with Australian Consumer Law.

5. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned once opened or used:

• Herbal supplements and consumable products
• Oils, creams, and personal care products
• Opened wellness or Ayurvedic products
• Gift cards or promotional items
• Any item not in original condition or packaging

6. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you may be entitled to a replacement, repair, or refund.

7. How to Request a Return

To request a return or report an issue, please contact us with your order number, reason for return, and photos if applicable.

Last updated: July 2026